These Terms & Conditions govern your use of the Florist North Harrow e-commerce website and your purchase of flowers and related products via our online ordering services. By placing an order with us for flower delivery in North Harrow or the surrounding areas, you accept and agree to abide by these terms. Please read them carefully before ordering. If you have any questions regarding these terms, we recommend reviewing the sections below or contacting us directly via our standard communication channels.
Florist North Harrow is a trusted provider of hand-crafted flowers, bouquets, and floral arrangements available for online ordering and delivery throughout North Harrow, as well as selected nearby locations. These terms are designed to optimise the online flower delivery experience, ensuring your rights and obligations are clear when ordering flowers online from Florist North Harrow.
These terms and conditions apply to all online purchases and deliveries undertaken by Florist North Harrow via our website, for all customers located within North Harrow and surrounding areas. By accessing our website, browsing products, or making a purchase, you agree to comply with these terms and any supplementary rules or notices listed on our website.
To order flowers or floral gifts online with Florist North Harrow, you must be at least 18 years of age and possess the legal authority to enter into binding contracts. Orders can be placed exclusively via our website, following the prompts on each product page. Please ensure you accurately provide all required details, including the recipient’s name, delivery address, contact details, and your chosen delivery date. By completing the checkout process, you submit an offer to buy the goods listed in your cart.
After you place your order, you will receive an order acknowledgment email containing your order details. This is not an acceptance of your order but a confirmation that your request has been received. All orders are subject to product availability and our acceptance. In some instances, should your chosen flowers or arrangements be unavailable, we reserve the right to substitute with a product of equal or greater value and similar style and quality. Every effort will be made to notify you of any significant substitutions.
Payments for online flower deliveries must be made in full at the point of order. We accept major credit and debit cards, as well as other payment methods indicated on our website’s checkout page. Transactions are securely processed and no payment details are retained beyond what is required for the completion of your order under applicable data protection laws.
Your payment will be taken at the time of order submission. In the event that we are unable to fulfil your order (for example, if your chosen delivery date is unavailable or the recipient address is outside our delivery area), a full refund will be processed to the original payment method.
Florist North Harrow offers online flower delivery services to addresses in North Harrow and selected surrounding areas. Our delivery coverage is listed on our website and may be updated as required. All delivery dates and times are estimates only and, while we strive for timely service, we cannot guarantee delivery at a specific minute or hour.
It is your responsibility to ensure that the delivery address provided is complete and accurate. We cannot be held liable for delayed or failed deliveries due to incomplete or incorrect addresses or if the recipient is unavailable to accept the delivery. In such cases, we will attempt to find a safe place to leave the flowers, leave a card for redelivery, or contact the recipient where possible. Please note that flowers are perishable and we cannot accept responsibility for failed delivery attempts due to incorrect information.
We aim to deliver fresh, high-quality flowers and arrangements as displayed on our website. On rare occasions due to seasonal availability or supply chain issues, specific flowers or packaging may need to be substituted. Substitutions will be for products of equal or greater value and in a style as similar as possible to the original. We reserve the right to make appropriate substitutions without prior notice but will make every effort to inform the purchaser if significant changes are required. Freshness and beauty are always our priorities for each flower delivery in North Harrow.
If you wish to cancel or amend an online order, please notify us as soon as possible. Cancellations are accepted up to 48 hours before the scheduled delivery date for standard floral arrangements. Bespoke, customised, or same-day orders may not be cancellable once production has commenced or flowers have been prepared for dispatch.
If a cancellation is made within the stated timeframes, a full refund will be processed to the original payment method. If you need to amend delivery details, recipient information, or product selection, please contact us promptly. We will endeavour to accommodate your request, but changes cannot be guaranteed if the order is already in preparation or out for delivery.
Due to the perishable nature of flowers and floral arrangements, returns are not generally accepted except in the case of defective or incorrectly delivered items. If you believe your order is unsatisfactory, damaged, or not as described, please contact us within 24 hours of receipt, providing photographic evidence if possible. Each case will be investigated on an individual basis and a suitable resolution offered, which may include a refund, replacement, or partial credit at our discretion.
While Florist North Harrow endeavours to ensure all products and services meet your expectations, our liability is limited to the price paid for the goods. We are not liable for any indirect, incidental, or consequential losses, damages, or expenses arising out of your use of our online flower delivery service, including but not limited to late deliveries due to circumstances beyond our reasonable control (such as adverse weather, traffic incidents, public holidays, or strikes).
Florist North Harrow shall not be held responsible for failure to perform, or delay in performing, any obligations where such failure is due to events beyond our reasonable control. This includes, but is not limited to, acts of God, government actions, pandemics, labour disputes, supply shortages, or disruptions to transport or communication networks.
All content displayed on the Florist North Harrow website, including images, product descriptions, designs, and logos, is owned by or licensed to us. Unauthorised use, reproduction, or distribution of any part of the website or its content is strictly prohibited and may result in legal action.
Florist North Harrow respects your privacy and complies with all applicable data protection requirements under UK law. Personal data you provide when placing an order will only be used for the purposes of fulfilling your purchase, processing payment, delivery, and after-sales service, unless otherwise agreed by you. For more information, please see our Privacy Policy as detailed on our website.
From time to time, Florist North Harrow may offer promotional discounts or codes for online flower deliveries. Each code or offer is subject to its own terms and may exclude certain products, delivery days, or locations. Promotions must be entered at checkout and cannot be combined with other offers unless clearly stated. We reserve the right to withdraw or alter promotions at any time without prior notice.
Customer satisfaction is central to our flower delivery service in North Harrow. Should you have any concerns or complaints regarding your order or our web service, please contact us promptly via the details provided on our website. We aim to resolve all complaints quickly, fairly, and amicably. If a dispute arises that cannot be resolved directly, both parties agree to attempt mediation prior to pursuing legal remedies.
Florist North Harrow reserves the right to amend these terms and conditions at any time to reflect changes in the law, business practices, or improvements to our customer experience. Updated terms will be published on this website and will take immediate effect for all new or subsequent orders. Please review our terms regularly to stay informed about your rights and obligations.
These terms and any contracts or disputes arising from your online order with Florist North Harrow are governed by and construed in accordance with the laws of England and Wales. By agreeing to these terms, you submit to the exclusive jurisdiction of the English courts.
If any part of these Terms & Conditions is determined to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.
Note: These Terms & Conditions apply to all online customers ordering flower delivery in North Harrow and the surrounding areas. If you have questions about covered localities, please contact us for clarification before placing your order.
Thank you for choosing Florist North Harrow for your online flower delivery needs across North Harrow and nearby areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in North Harrow , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near North Harrow .
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
