As a trusted, local North Harrow florist, Florist North Harrow takes pride in serving our community with the freshest, highest-quality flowers for homes and businesses. Your satisfaction means everything to us, and we want you to be completely delighted with every bouquet or arrangement. If you have any concerns, please read the details below for our returns, refunds, and complaints process tailored around our Fresh Flowers Guarantee.
All our flowers come with a guarantee of freshness. We source only the finest blooms and ensure that your order leaves our shop in perfect condition. Our freshness window typically lasts for 5-7 days from the date of delivery, depending on the variety and care, ensuring you receive vibrant, long-lasting arrangements. Should your flowers not meet our freshness standard upon arrival, we are here to make it right.
In the rare case that your flowers arrive damaged or not as ordered, please inspect your delivery as soon as possible. If you notice any issues such as wilting, breakage, or other damage, kindly inform us within 24 hours of delivery. Our team will assess the situation and act promptly. Please retain the original packaging and take clear photos of the damaged item to help us investigate and resolve the issue efficiently.
We want you to experience the joy and beauty of fresh flowers. If your order arrives damaged or fails to meet our freshness promise within the specified window, we offer the following options:
To initiate a refund or replacement request, contact us as soon as possible after receiving your flowers, ideally within the same day for any arrival or quality issues. Our friendly team is here to help you through every step.
Your feedback is important in helping us maintain our standard of excellence. If you have a complaint about any aspect of your order or service, please get in touch with us promptly. Describe the nature of your concern and provide any relevant details, such as your order information and supporting photographs if applicable. Our management team will thoroughly investigate your complaint and respond within 48 hours with a proposed resolution.
We appreciate your patience and understanding during this process. Our aim is always to resolve issues promptly and to your complete satisfaction, reaffirming our reputation as a trusted North Harrow florist serving both households and businesses locally.
Florist North Harrow is committed to bringing joy through flowers to our valued community. Whether you are ordering for your home, business, or a special occasion, you can trust that your arrangements are handled with care and backed by our Fresh Flowers Guarantee. Thank you for choosing us as your local florist in North Harrow.
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